Terms of Services

Welcome to Nagina India Craft (“we,” “us,” “our”). By accessing or using our website, https://www.naginaindiacraft.com/  , and making a purchase of our wooden handicraft products, you agree to be bound by the following terms and conditions. Please read them carefully before using our services or placing an order.

1. General Information

These Terms and Conditions apply to all products and services offered through our website. By using our website, you confirm that you are at least 18 years of age, or that you are using the website under the supervision of a parent or guardian.

2. Product Information and Availability

We make every effort to accurately display the products listed on our website. However, due to the handcrafted nature of our wooden products, there may be slight variations in colour, design, or dimensions from what appears on your screen.

• Availability: All items are subject to availability. In the event that a product is out of stock or unavailable after you place an order, we will notify you via email, and a full refund will be issued if payment has already been processed.
• Custom Orders: If you place a custom order, we will provide an estimated delivery timeline. Custom orders cannot be returned unless damaged or defective upon receipt.

3. Ordering and Payment

• Placing an Order: You can place an order on our website by adding products to your shopping cart and proceeding to checkout. By completing the order process, you make an offer to purchase the items in your cart at the specified price.
• Payment: All payments must be made through our approved payment gateways. We accept credit/debit cards, PayPal, and other secure payment methods. By providing your payment information, you confirm that you are authorized to use the selected payment method.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email containing details of the items purchased, the total amount, and your order number.
• Order Cancellation: Orders can only be cancelled within 24 hours of purchase. After this period, the order will be processed, and our return policy will apply.

4. Shipping and Delivery

• Shipping: We ship to locations within India and internationally. Shipping costs will be calculated at checkout based on the delivery address.
• Delivery Times: Delivery times may vary depending on your location. Standard shipping usually takes between 10 and 12 business days for domestic orders and 3 to 4 weeks for international orders. Please note that delivery times are estimates and not guaranteed.
• Customs Duties & Taxes: For international orders, customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer.
• Shipping Damage: If your item arrives damaged, please contact us within 48 hours with photos of the damage. We will either issue a full refund or replace the item at no extra cost to you.

5. Returns and Refunds

We want you to be satisfied with your purchase. Please refer to our Refund and Return Policy for detailed information on how we handle returns, exchanges, and refunds for wooden handicraft products.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the intellectual property of Nagina India Craft and is protected by copyright and other intellectual property laws. You may not use any of this content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Nagina India Craft is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website or the purchase of our products. We do not guarantee that our website will always be free from errors, viruses, or interruptions.

8. User Conduct

When using our website, you agree not to:

• Engage in fraudulent or deceptive activities.
• Use the site for any unlawful purpose.
• Attempt to disrupt the website’s operations or access any unauthorized part of the website.
• Post harmful or offensive content on our site.

9. Privacy and Data Protection

Your use of our website is governed by our Privacy Policy, which explains how we collect, store, and use your personal data. By using the website, you consent to the practices outlined in our Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms and conditions of those third-party sites. Accessing these sites is at your own risk.

11. Changes to Terms and Conditions

We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the updated date will be reflected at the top of the page. Continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website or the purchase of our products will be resolved through binding arbitration or mediation in Delhi, unless otherwise agreed.

13. Contact Information

If you have any questions about these Terms and Conditions, or if you need assistance with your order, please contact us at:

Nagina India Craft
Address: Mohalla Kalalan, Near Delhi Public School, Nagina, District Bijnor, Uttar Pradesh, India-246762
Email: Naginaindiacraft@gmail.com,
Phone: +91.8449635160